What Are Appointment Reminders?
Appointment reminders, which now may be sent via text, but have more traditionally been done with a phone call, are a, effective way for doctors to reach patients in an efficient and effective manner and remind them of an upcoming medical appointment.
Enhance Productivity & Reduce No Shows by Up to 60% With Appointment Reminder Texts
Following up with patients just got easier.Now you can easily send text message based appointment reminders directly from the PrognoCIS EHR. That’s right, not only can you take advantage of texting, which is much faster and much easier than phone call reminders, it also involves significantly less effort.
PrognoCIS provides an optional text message based appointment reminder system – this convenient, time and money saving feature enables office staff to communicate easily with the patients while at the same time avoiding the phone tag between the patient and practice staff.
How does the Appointment Text Reminder Service work?
Once you submit the agreement to sign up for the appointment text reminder service, it will be enabled within PrognoCIS EHR to give you access. Setup can take 3-5 business days and includes complete training on how to use this feature.
- Confirming appointments is made simple with text reminders. Simply send the appointment reminder via text message and ask for the patient to respond with “Y” for yes and “N” for no
- After patients reply, their appointment status automatically changes within PrognoCIS to “Scheduled” or “Cancelled by Patient” based on their response
Appointment Reminder Texts Optionally Available with PrognoCIS EHR
What is the Issue With Current Phone-based Appointment Reminders?
Appointment reminders, particularly reminders delivered over the phone, can take a lot of time and also be frustrating and stressful for staff to perform.
In addition, practices that strictly use phone reminders may have a higher no show rate than practices that also use text reminders.
A recent study conducted by MGMA found that:
a. Over 50% of patients miss appointments because they forgot to attend or cancel;
b. More than 27% miss because they wrote down the wrong time; and
c. Around 23% miss because of work, traffic or another conflict.
The truth is that reminders delivered over the phone often go unanswered, which leads to them being sent to voicemail. A patient may then not play the voicemail for an extended period, which could lead to them forgetting and missing an appointment, or they may delete the voicemail without listening to it fully.
What Are the Benefits of Appointment Reminders?
A big benefit of sending appointment reminders is fewer no-shows, which can be a financial and time drain on practices.
- Including text messaging in your reminder system can reduce no-shows even more – by as much as 50% according to MGMA. While it is easy for a person to ignore a phone call or a voicemail, most people read text messages right away.
- Automated appointment reminder text messages enhance productivity for the medical practice as well as for the patients and ultimately lead to reduced cancellations and decreased no-shows
In fact, TextRequest.com says that Americans check their phones approximately 150 times a day and that 79% of the activity is specifically checking text messages.
A short, informative text can allow you to remind a patient about the time of their visit and deliver any extra instructions that are required for the appointment.