Criteria for Selecting a Great Medical Billing Clearinghouse
The profitability of physician practices is being squeezed by declining payer reimbursement rates and increasing operating costs. There is also a growing trend towards enhanced patient responsibility both for self-pay and insured patients. This has a direct impact on physician practices which now run a risk of increasing patient account receivable (A/R) balances.
Proactive revenue cycle management processes are key to ensure full and timely reimbursement from payers and minimizing the financial risk due to patient A/R exposure. Even though clearinghouses had a limited function earlier, the scope of functionality delivered by a good medical billing clearinghouse has increased significantly and encompasses entire revenue cycle stretching from insurance verification, claims submission, remittance and all the way to appeals and settlement.
What is a Clearinghouse?
According to www.clearinghouses.org:
- Clearinghouses are aggregators (senders and receivers) of electronic claim information almost all of which is managed by software.
- Clearinghouses are electronic stations or hubs that allow healthcare practices to transmit electronic claims to insurance carriers in a secure way that protects patient health information, or protected health information.
- Clearing houses offer medical billers and billing managers a way to consolidate all their electronic claims and manage them from a single location, from an online dashboard control panel, similar to online checking.
Another definition of Healthcare Clearinghouse is:Healthcare clearinghouse means a public or private entity, including a billing service, repricing company, community health management information system or community health information system, and value-added networks and switches, that does either of the following functions:
- Processes or facilitates the processing of health information received from another entity in a nonstandard format or containing nonstandard data content into standard data elements or a standard transaction.
- Receives a standard transaction from another entity and processes or facilitates the processing of health information into nonstandard format or nonstandard data content for the receiving entity.
Functions of a Clearinghouse
1. Pre-encounter Administration
As discussed above, in the times of increasing patient responsibility, the Clearinghouse must provide both real-time and batch mode of insurance eligibility verification. Insurance Eligibility can often be implemented within the EMR as well as the Practice Management (Billing) modules. The key requirement is that you must enroll for the feature with your chosen clearinghouse.
The clearinghouse communicates with your EMR / Billing System and performs the benefit checking based on the patient’s demographics and insurance as entered under Patient Register. In addition, the individual insurance company assigned to the patient’s insurance history must have the appropriate electronic payer ID as assigned by the clearinghouse.
Eligibility verification on the front-end also identifies which services require co-pays or co-insurance and deductibles the patient is responsible for. If the practice has collected the credit card details from the patients at the time of check-in, patient responsibility can be collected at the time of providing service or exhaustion of insurance benefits.
2. Patient - Provider Encounter
The Clearinghouse assists in compliant coding of patient encounters which enables to acclerate reimbursement and also reduce potential audit risk. Even while the Clearinghouse may provide a comprehensive list of claim edit rules, the Clearinghouse software must be programmed to 'learn' from experience to consistently improve first-pass rate.
3. Post-encounter or Back Office Administration
3-1. Claims Submission
- In an ideal situation, the Clearinghouse must be able to send all the claims to all the payers electronically. However, that may not always be the case since there are always a number of small payers that may not be set up for electronic submission of claims.
- In such cases, the Clearinghouse or your staff may be able to print the claim on paper and mail it to the payer.
- Additionally, the Clearinghouse must be able to provide an initial response rather quickly enabling the medical billing staff to fix the claim and re-submit it without any loss of time.
3-2. Payer Remittance and Posting
- Clearinghouses also provide connectivity to payers so that ERAs (Electronic Remittance Advice) are received by your billing software which can interpret and post payments to patient accounts in an automated manner. This helps in streamlining the workflow and improving your office productivity by knowing in advance which claims have been paid and in what amount.
- You can also process your secondary claims much faster and shorten the number of days your receivables are outstanding.
- ERAs are returned in a consistent and easy-to-understand format and you can quickly search, view or print each remittance as needed.
- Online ERA management tools offered by the Clearinghouse also enable you to categorize and correct your denials and manage the appeals process.
3-3. Denial Management
Denial Management starts from denial prevention. Since the payers keep changing rules regularly, you may not be in a position to completely eliminate them. However, the quality of claims scrubber and eligibility verification can definitely help reduce the probability of denial. Denial management tools can help you manage denials and ensure that each denial has been addressed by identifying the root cause so that it can be prevented in future.
3-4. Patient Billing
The best situation is when you can charge the patient at the time of providing service as soon as patient responsibility has been determined. If that is not the case, the Clearinghouse can print and mail the patient statements which can be more cost effective for your practice.
3-5. Reporting and AnalysisDelivering actionable and relevant metrics in the form of dashboards and real time reports can enable a practice to uncover problems and take remedial actions. Such reporting must include benchmarking the practice performance against industry peers as well as measurement of staff proficiency to pinpoint variability amongst team members. Clearinghouse tools could also allow the practice to spot rejection and denial trends.
The Clearinghouse Process
Typically, this exchange goes like this:
- Each claim filed in a medical billing software is transformed into a file that is compliant with ANSI-X12-837 format
- The file is uploaded to your medical clearinghouse account
- The clearinghouse checks (scrubs) the file for errors before transmitting it to a payer
- The file is then sent to the specified payer
- Depending on the situation, the payer can either reject or accept the claim
- Your clearinghouse receives an update about any errors that are detected by the insurance company and adds them to your dashboard
Each transmission is carried out over a secure connection as required by HIIPAA (Health Insurance Portability and Accountability Act).
Benefits of a Clearinghouse
In general, clearinghouses work a lot like typical financial institutions that process transactions made electronically and check for errors along the way. With this in mind, here’s how clearinghouse software can benefit your practice:
- Catching and reducing errors: John Hopkins Medicine quotes a study which says that 250,000 deaths occur in the US every year due to medical errors. Some of these errors are due to erroneous data entry. Medical clearinghouse software catches errors that a user may have made during a data entry process. For instance, it can pick up on typos made while collecting patient information during the data entry process for a claim. And since they already have every insurance provider’s data in their system, it reduces the amount of errors you can make while transmitting claim information.
- Secure data transfer: Clearinghouses act as electronic hubs that allow healthcare practices to transmit claims to insurance providers in ways that secure PHI (Protected Health Information). According to Healthcare IT News, the average global cost of a lost or stolen record in healthcare organizations amounts to $355 per record. Data theft costs industries millions. A resource that eliminates this possibility therefore is worth its weight in gold.
- Backup claims information: Manage all of your claims information in one source.
- Fast and clean claims submission: Submit all of your claims to different insurers at the same time.
- Paperless claims management: Since a medical clearinghouse relies on software to process claims, it eliminates or reduces the need for healthcare providers to rely on paper records like claims forms.
- Accurate data: Your practice receives accurate data which can help you make precise revenue forecasts with shortened payment cycles.
- Saves time: With a medical clearinghouse, you spend more time treating patients and less time billing them.
Clearinghouse Selection Best Practices
Billing is at the core of your revenue cycle. Therefore, choosing the right clearinghouse for your practice is an important factor in managing your cash flow. But there are hundreds of options to choose from. To find a clearinghouse that best suits your practice, consider the following:
1. Clearinghouse Budget
When looking for potential vendors, see if their price packages suit your budget. Ask them for a summary of costs. Depending on your preferences, you can go for a cloud-based SaaS (software-as-a-service) product or a web-based application. Ask how much each vendor charges for subscriptions and extra fees. For example, some clearinghouses might charge you extra for ERA (Electronic Remittance Advice).
2. Compatibility with Medical Billing Software
EHR and medical billing software must be compatible in order to be a “one stop solution” for a medical practice’s IT and billing needs. Check whether your chosen clearinghouse offers a solution that works seamlessly with the software your staff currently uses. For example, if you use EHR software to manage or process patient information, make sure that it’s compatible with the clearinghouse’s software.
3. Usability of the Clearinghouse Interface
Intuitive software cuts down training time and helps run billing processes smoothly. To ensure usability, find software that is easily accessible by pertinent staff members. Ask yourself the following questions during the selection process:
Does the interface have components that can help you go through basic operations easily? Are claim errors written in a language that your staff can easily understand?
For example, to ensure usability, the clearinghouse should enable you to verify patient eligibility in real time and offer advanced search options for data access.
4. Real Time Customer SupportPremium clearinghouses offer support from experienced billers in real time. For example, in case of rejection, the clearinghouse software should have a chat option that gives you access to experienced billers. These billers can point out mistakes that lead to the rejection.
5. Online Access Offered by the Clearinghouse
You and your staff should be able to edit or see the status of sent claims at all times. The clearinghouse should be available 24/7 and should therefore provide online access.
Top 5 Clearinghouses
Our EHR integrates with a large number of Clearinghouses. We let our customers decide which clearinghouse works best for them for their specific requirements. Here is a list of five medical clearinghouses that you can consider for your practice:
1. Navicure / ZirMed
Navicure recently merged with ZirMed and now operates under both Navicure and ZirMed brands. The revenue cycle management company offers a one-stop cloud based software solution (ClaimFlow™) that streamlines medical billing processes from initial claims submissions to analysis of patient eligibility, claims editing, remittance, denial, and appeal management. The company has received four “Best in KLAS” awards, including one this year.
Availity is a free Florida-based service that offers medical practices clearinghouse and revenue cycle management products. It offers access to a secure multi-payer portal (Availity Portal) that provides users with access to multiple health plans, allows them to check eligibility, and acquire real-time authorization. The health information network recently won the Governor’s Business Ambassador Award for its contribution to the nation’s economy.
Emdeon is the nation’s largest clearinghouse and is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers, providers and patients in the U.S. healthcare system. Emdeon’s offerings integrate and automate key business and administrative functions of its payer and provider customers throughout the patient encounter.
Through the use of Emdeon’s comprehensive suite of solutions, which are designed to easily integrate with existing technology infrastructures, customers are able to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle and clinical information exchange processes.
4. Trizetto Provider Solutions
Trizetto Clearinghouse allows you to process professional, institutional, dental and workers compensation claims. Direct payer relationships allow electronic transactions in all 50 states, Puerto Rico, and Guam. It has 8,000+ payer connections including primary, secondary, ERA, eligibility, dental, and work comp. It provides integration with more than 650 electronic health records/practice management solutions. Other features include the following:
- Streamlined solution for workers’ compensation claims
- All claim formats accepted -- NSF, print image, 4010, and 5010
- Payer-specific edits catch mistakes before they become rejections
- Rejection analysis tracks common errors
- Denials solutions help identify denials and automate the appeal process
- Convert paper payments to postable 835 remittance files
5. Office Ally
Office Ally is a HIPAA compliant clearinghouse that offers web based services to healthcare providers for free. It works with around 5,000 payers nationwide and offers 24/7 customer service, free setup, and training. Additionally, the service also allows medical practices to use their own software to create and submit insurance claims electronically.
This post can help you choose the best clearinghouse for your medical practice. Partnering with the right company can help you streamline revenue cycles, improve cash flow, and maximize profits. Additionally, it removes unnecessary burdens on your billing staff, improves your relationship with insurance carriers, keeps revenue forecasts accurate, and shortens the payment cycle.
RevenueXL gives you the freedom to work with any of the best Clearinghouses when you implement integrated EHR and Practice Management Software. Give us a call today to discuss your practice needs and to learn more about our specialty-specific EMRs—or schedule a live demo and see for yourself how easy and cost-effective switching to a new EMR can be.
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